Last updated: 24 September 2026
This privacy policy explains how The Veteran Locksmith (“we”, “us”, “our”) collects and uses your personal information when you use this website, call us, or use our locksmith services. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The Veteran Locksmith is the data controller for the personal information described in this policy.
- Address: 87 Chestnut Drive, Sale, Greater Manchester, M33 4HN
- Email: info@theveteranlocksmith.co.uk
- Phone: 07507 358 484
What information we collect
We only collect the information we need to help you. This may include:
- Your name, phone number and email address
- The address or postcode of the property we are attending
- Details of the job, such as the type of lock, door or security issue
- Messages you send us through our website forms, by email or by phone
- Payment and invoicing details when we carry out work
- Basic technical information about how you use our website (see our Cookie Policy)
How we use your information
- To respond to your enquiry, call you back or arrange a visit
- To provide quotes and carry out locksmith and security work
- To book and carry out free home or business security surveys
- To issue invoices, take payment and keep business records
- To meet our legal, tax and insurance obligations
- To improve our website and services
We will never sell your personal information, and we will not send you marketing messages without your consent.
Our lawful basis for using your information
- Contract: when we need your details to quote for or carry out work you have asked for
- Legitimate interests: to respond to enquiries and run our business efficiently
- Legal obligation: to keep financial records required by HMRC
- Consent: for non-essential cookies and any optional marketing
Who we share your information with
We only share your information where necessary, with trusted providers who help us run our business, such as our website host, email provider, accountant and payment providers. They may only use your information to provide their service to us. We may also share information if required by law, for example with the police or courts, including when we attend a warrant or bailiff job.
How long we keep your information
- Enquiries that do not lead to work: up to 12 months
- Customer and job records, invoices and payments: 6 years, to meet HMRC requirements
Keeping your information safe
We take appropriate technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. Our website is served over a secure (HTTPS) connection.
Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Ask for your information to be transferred to another organisation
- Withdraw your consent at any time, where we rely on consent
To make a request, email info@theveteranlocksmith.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
